Portfolio command center
See buildings, open matters, deadlines, work orders, and verified balances in one building-aware operating view.
Built for NYC property operations
Run the building.
Not the inbox.
PropertyWatch brings compliance, repairs, vendors, evidence, deadlines, and authorized communications into one accountable operating record.
Human-reviewed automationBuilding-scoped accessOfficial-source provenance
Example operating view
Portfolio attention
255Open matters
4Work orders
2Next 14 days
Action center
PrioritizedHuman-reviewed operational follow-up
01Assign repair vendorExample propertyHigh
02Review hearing packetDSNY matterDue soon
03Confirm tenant accessExample propertyAwaiting reply
One operating layer
The record behind the work
Move from scattered agency pages, spreadsheets, calls, and message threads to a building-centered history your team can act on and explain.
NYC compliance operations
Organize official-source violations, complaints, permits, filings, hearings, and obligations with provenance and review controls.
Repair coordination
Connect intake, assignments, vendors, tenant context, photos, costs, approvals, and evidence-based closeout.
Evidence and case history
Preserve protected documents, source captures, submission history, status changes, and the record behind each decision.
Consent-aware communication
Coordinate operational email, SMS, and MMS with channel permissions, opt-out handling, and delivery history.
Role-based workspaces
Give owners, managers, staff, vendors, and authorized contacts the information appropriate to their role and properties.
How it works
From signal to accountable action
PropertyWatch connects the official record to the practical work of running a property while keeping consequential decisions visible.
Connect the building
Match managed properties to supported official identifiers and customer records.
Understand the matter
Organize status, deadlines, exposure, history, and source provenance.
Coordinate the work
Assign people, create work orders, request evidence, and manage approved communication.
Verify the outcome
Preserve closeout evidence, official changes, and the audit trail behind the result.
Private-pilot roadmap
Coming next
These capabilities are in development and are not represented as generally available.
AI workflow interviewer
A guided assistant that asks how your team works, drafts a workflow, and sends it to a human for review.
Bilingual repair coordination
English and Spanish tenant/vendor conversations with approved templates and preserved source messages.
Scheduling and escalation
Appointment confirmations, no-response follow-up, access escalation, and accountable handoffs.
Usage and cost controls
Company-level visibility into billable SMS, MMS, voice, data, and AI activity with abuse safeguards.
Consent-aware messaging
Clear operational texts. Clear recipient choices.
PropertyWatch uses SMS and MMS for requested account, compliance, work-order, repair, access, scheduling, and customer-care updates—not unsolicited marketing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Field notes
Product updates
Product
Why NYC property teams need one operating record
A practical look at connecting official-source compliance data with the people, evidence, deadlines, and repair work required to resolve it.
Read updateMessaging
Consent-first messaging for maintenance coordination
How PropertyWatch is structuring SMS and MMS around clear enrollment, operational context, opt-outs, and a durable communication history.
Read updateRoadmap
Building an auditable repair workflow
The next step for work orders is not more notifications—it is a clear workflow from intake through assignment, scheduling, evidence, and closeout.
Read updatePrivate pilot